Delivery & returns

Delivery information for orders placed with Margaret Closet at margaretcloset.co.uk.

UK delivery, on us

We deliver within the United Kingdom. Standard shipping is free on every order, with no minimum spend. UK customers will not be asked to pay additional import duties, customs charges or import taxes on delivery.

When to expect your order

Please allow 1 day for order processing, followed by an estimated 5–9 days for delivery. Delivery times are estimates rather than guaranteed arrival dates.

Address changes and delivery enquiries

Please check your full address and postcode before ordering. If you notice a mistake, contact help@margaretcloset.co.uk with your order number as soon as possible. Changes may not be possible after dispatch.

If your parcel is late, missing or arrives damaged, contact us with your order number so we can help. Include photographs of any damage if possible.

Returns at Margaret Closet

For cancellation, return postage and refund information, see our returns information below. Your statutory rights are unaffected.

---

This policy applies to clothing ordered from Margaret Closet at margaretcloset.co.uk.

Changing your mind

You can cancel without giving a reason. Tell us within 14 days after delivery, then send the items back within 14 days of telling us. For items from one order delivered separately, the cancellation period starts after the last item arrives.

How to return

Email help@margaretcloset.co.uk with your order number and the items you wish to return. We will email the return address and instructions. Contacting us records your cancellation; you do not need to wait for approval to exercise your cancellation rights. Pack items securely and keep proof of postage.

Trying on clothing

You may try on garments as you would in a shop. Please keep tags and packaging where possible. A refund may be reduced for loss in value caused by handling beyond what is necessary to check the garment, such as washing, alterations or extended wear. We will explain any deduction.

Return postage

You pay return postage for a change of mind, including a different size or colour. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed items. There is no restocking fee.

Your refund

We refund the amount paid for the returned items to your original payment method without undue delay, and within 14 days of receiving the goods or evidence that you sent them back, whichever is earlier. We do not deduct an original delivery charge: UK shipping is free. Your payment provider may need additional time to display the refund.

Something wrong with your order?

Email us with the details and photographs if possible. The change-of-mind deadline does not limit your rights for faulty goods. Nothing in this policy restricts your statutory rights.